One Step Logic
17615 Mayall St.
Northridge, CA 91325-1416
Phone: (818) 700 - 7837
Fax: (818) 993 - 9984
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One Step Logic »
FAQ
Q.
I have a large project to program. How can One Step Logic help?
A.
One Step Logic is experienced with developing large, complex systems that include combined A/V distribution, lighting, HVAC, security, cameras, gate/door access, intercom, pool/spa, etc... We are familiar with the products and technologies involved in such projects and have successfully programmed and integrated systems that include all the mentioned subsystems and more.
Q.
Does One Step Logic take on small projects as well as large ones?
A.
We know that your projects come in all sizes and levels of complexity and we are ready to help you with your project regardless the size. Our experience guarantees that your project will resolve into a stunning success whether it is a small home theater or one of the largest and most complex systems imaginable.
Q.
I have an existing program that needs some updates. Can One Step Logic help me?
A.
It is a common occurence to need updates done on existing systems and One Step Logic has the talent and ability to help. It is not an easy task to come in on a project that someone else already programmed and make fixes/updates that correct problems or add functionality without breaking working code but we have the technical prowess to achieve success.
If you have the original program and touch panel files we can make updates to them but if they aren't available, or if you prefer, we can rewrite them completely. Either way, you will get a fully functional system that includes the fixes/updates you require.
Q.
I need a custom Crestron module written for a piece of hardware. How should I proceed?
A.
Call or email us to discuss the details of the device and the capabilities required from the module. We will then prepare a detailed estimate that outlines what and how the module will work. After your approval, we will develop the module to your exact specifications. We also provide a 12-month support/maintenance period with module development for any bug fixes.
Our programmer is a 15 year veteran of the software development industry with focused emphasis on low-level device interface development during a large part of his career. He is accomplished with multiple hardware protocols and adept at interpreting/implementing custom software protocols which results in a high level of functionality and robustness from your module.
Q.
Does One Step Logic offer custom touch panel graphics?
A.
Of course we do! Touch panel interfaces/graphics are what make your system really shine to the end-user and custom graphics just add the WOW! factor to any system.
We have standard, high-quality templates that we offer as part of any system but we can accomodate any custom graphics needs you may have as well.
Q.
I'm new to working with Crestron. What help can One Step Logic offer?
A.
We are accomplished designers, integrators, and programmers which means that we are knowledgeable with A/V devices, Crestron equipment, and integration methods. Depending on where you need help we can offer consulting on what products are best to use and how best to integrate them. We can design the system for you using your requirements as a baseline and adding/recommending equipment as needed.
We can provide part or all the programming needed to bring your system to life and give your end-user all the features they are craving.
Q.
What certifications does One Step Logic hold?
A.
One Step Logic has been through all the Crestron programmer training courses including Essentials, Intermediate, Certification, and Masters Level. We are a proud holder of Crestron Certification and member of the Crestron Authorized Independent Programmer (CAIP) program. One Step Logic also holds certificates for both DMC-D (Digital Media Certified Designer) and DMC-E (Digital Media Certified Engineer) which are required by Crestron for anyone designing, configuring, or programming Digital Media systems.
You can view our certifications online. You can also verify our current Crestron CAIP status and Digital Media Certification.
Q.
What are the benefits to using a CAIP like One Step Logic?
A.
Our Certified Crestron Programmer status assures our technical expertise and total factory support. The CAIP status ensures clients that One Step Logic is fully trained and backed by Crestron so their projects have the highest level of quality.
Having earned his or her stripes through intensive training and real-world experience, a Crestron Authorized Indpendent Programmer offers a much higher level of expertise and familiarity with Crestron than other independents.
Q.
What sets One Step Logic apart from other programmers?
A.
With our background in software engineering, we can succesfully apply technologies that integrate the worlds of IT and AV. Our Certified Crestron Programmer can program and integrate solutions for any audio, video, security, HVAC, lighting, and media/theater systems, plus a whole lot more!.
Q.
The site says One Step Logic is a CAIP but how can I be sure?
A.
With so many people claiming to be Crestron programmers your concern is understandable. Check our listing under "1 Step Logic" on the Crestron CAIP List.
Q.
How do I request a quote for programming?
A.
You can call us at (818) 700-7837 or email us at info@onesteplogic.com. Either way we will need detailed information about your system which may include size/scope, equipment list (including model numbers), connection diagrams, line drawings, functional requirements, etc...
Q.
What is One Step Logic's policy regarding source code?
A.
Our policy regarding source code is simple. You paid us to develop it for you for that specific system so you are entitled to a copy of the source code for the program and for the touch panels. It is provided to you by written request after all payments have been received by us. One Step Logic maintains ownership and Intellectual Property rights over all programming we develop.
We are confident that you will value the services we offer and keep working with us without using the source code as a way to hold you hostage or leverage more business from you.
Q.
What kind of maintenance/support plan does One Step Logic offer?
A.
Generally, One Step Logic warrants all original programming, touch panel, and integration work to be free of defects and meeting requirements for a period of 6 months. Any defects identified by the contractor or end-user during that period will be corrected by One Step Logic at no additional charge. This time frame may be shorter or longer for specific jobs depending on special circumstances.
Should a problem be found that is not due to a defect in the work of One Step Logic OR the problem was not included as part of the original requirements, we can perform the additional work using a change order.
Q.
What types of products is One Step Logic experienced with?
A.
We are experienced with many vendors of A/V distribution, lighting, HVAC, security, cameras, gate/door access, intercom, pool/spa, etc... to include Crestron, Lutron, Vantage, Request Multimedia, Kaleidescape, QSonix, Denon, Lexicon, Extron, Christie, Barco, Tandberg, and others.
Q.
How can I find out my WAN IP address?
A.
Knowing your WAN IP address is necessary for connecting remotely to a computer or control system over ethernet. We offer a reporting feature on our website that reports your WAN IP address along with a few other interesting pieces of information.
Q.
Your company looks exciting. Are you hiring?
A.
One Step Logic is a dynamic, fast-paced, growing company and we are always eager to meet people who are leaders in their field, share a passion for A/V and home automation, and have an interest in joining our team. If you are interested in becoming a member of the One Step Logic family we would love to hear from you.
Q.
I'd like to exchange web links. What do I need to do?
A.
You can check our links page for an html code snippet to add to your site. Once you add our link to your site just send us email with the url to where you added the link along with any graphic or description you would like us to use for the link back to your site.
Q.
Does your site offer any resources for learning about home automation and audio/video?
A.
We sure do. Check out our extensive and growing technical glossary.
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One Step Logic is a Crestron Programmer (CAIP) specializing in Crestron programming, module development, Crestron system design, and touch panel design for residential, commercial, corporate, and government systems.
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